Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.
Orders placed by 2pm (Mon - Fri) typically ship out as follows:
| Product Type: |
Usually Ships: |
| Accessories and unactivated phones |
Same day |
| Phones with plan |
Within 24 hours |
| Orders with requests to transfer your existing number from another carrier |
Within 24 - 48 hours |
NOTE: These shipping times are contingent upon product availability.
For orders that include activated service, shipping is also contingent
upon a timely and successful carrier credit check and activation. Please feel free to check back on our Order Status page which will show updates as your order moves through our fulfillment system.
Once your product(s) has shipped, you will receive a shipment confirmation
via email. A shipping tracking # will be included, if available.
In general, orders are shipped Monday - Friday (excluding holidays).
Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O
Box addresses.
Shipping Policies
Refer to the chart below for shipping methods fees.
| Item |
Shipping Option and Rates |
All products
|
UPS 2 Day - $8.95 (2 business days)
UPS Overnight - $18.95 (1 business day) |
Orders are shipped for Monday through Friday
delivery. Weekend delivery is not available.
- For orders including a cellular service plan, shipment is contingent
upon a successful credit check and activation by service provider.
- Once your products have shipped you will receive a shipment
confirmation via email. A shipping tracking number will be included
if available.
- To estimate when you will receive an ordered item, remember
to add the typical fulfillment time ("Usually ships in…") onto
the shipping time.
- Although LetsTalk expects the shipper to deliver on time, there
will always be a small chance that the shipper may experience
unexpected delays.
- Our shippers deliver to anywhere in the continental U.S.
- We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Tracking Your Shipment
Once you have received confirmation of shipment, you may
follow up on the status of your delivery at:
- UPS shipments:
www.ups.com
1-800-PICK-UPS (1-800-742-5877)
LetsTalk, Inc. Customer Satisfaction Guarantee
The following guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applications & content and gift certificates.)
LetsTalk, Inc. offers you a Best in Industry return policy. If you are not happy with your wireless purchase, you have the following options:
- Exchange your original order for another wireless product.
- or -
- Return the original product for a full refund (if the product is returned as
new within the stated return guidelines). We are committed to your satisfaction and want you to be happy with your wireless purchase. To ensure your satisfaction, we will:
- Accept your returned device up to 30 days after activation (see below for details).
- Pay for your return shipping, no questions asked.
- Help you work through contract termination with your carrier.
Policies may vary for California residents. Please click here for more details.
LetsTalk, Inc. Exchange Policy
To process an exchange, please contact our Customer Service department at 1-800-539-1871 within 14 days of activation to request a Return Merchandise Authorization (RMA) number. You may also request an RMA online through our Order Status or Customer Service page.
You must return the original device to LetsTalk, Inc. within 30 days of activation. The returned device must include all original packaging, collateral and parts, and must be in new condition. Once we receive your original device, we will process and ship your new, replacement device to you. Be sure to ask our Customer Service representatives about an Advanced Exchange option that eliminates downtime while your exchange order is processed.
LetsTalk, Inc. Return Policy
If you would prefer to return your original wireless device for a full refund, please request a Return Merchandize Authorization (RMA) number within 14 days of activation by either contacting our Customer Service department or requesting the return online. You must also return the original device to LetsTalk.com within 30 days of activation. The returned device must include all original packaging, collateral and parts and must be in new condition. Once we receive your original device, we will process your refund.
To process your return online, please follow the instructions below:
- Click on the Order Status or Customer Service link in the top right corner of the site and enter your order number, home phone number and/or your email address.
- Follow the instructions to obtain an RMA.
- If your request for an RMA is approved, you will be directed to a link that will allow you to print a postage-paid UPS return label.
- Print out the label and affix it to your box. The returned device must include all original packaging, collateral and parts and must be in new condition. You will be billed for any missing or damaged parts.
- Find a UPS service location that is convenient to you (www.ups.com) for shipping.
Return/Exchange Processing Time
Once LetsTalk, Inc. has received your returned item(s), we will process your return within 2 business days. You will receive an email notification when the credit is applied. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of your new shipping information. If there are any issues or problems with your return/exchange, LetsTalk, Inc. will notify you via telephone or email.
Carrier Deactivation Penalties
If you are returning your device to LetsTalk, Inc. and intend to discontinue service with your wireless carrier, CONTACT US IMMEDIATELY to process the service deactivation. Carrier early termination penalties apply if you do not deactivate your service within the carrier's buyer's remorse period. Please be sure to contact us within 30 days of activation (14 days if you activated with T-Mobile) if you intend to discontinue service. If you decide to discontinue service, we will need your device back, so the sooner you call us the better. Please call us with questions at 1-800-539-1871 and we'll be happy to help.
Service Changes
Per the terms that you agreed to when you purchased your order from LetsTalk, Inc., you may not downgrade or cancel your service plan or features within 6 months (outside of our Return and Exchange policies) without contacting LetsTalk, Inc.. If you terminate or downgrade your service or features, you may be subject to the additional charges (as outlined in the Carrier Terms & Conditions and LetsTalk, Inc. Terms & Conditions displayed to you at time of your LetsTalk, Inc. order (prior to "Order Check-Out"). Please call us with questions at 1-800-539-1871 and we'll be happy to help.
Warranty Repairs After 30 Days
Most devices sold by LetsTalk, Inc. come with a manufacturer's warranty. While the warranty period may differ for each device most are warrantied for one (1) year after activation. If your device is defective and you need warranty repair please contact the manufacturer. Terms and conditions are subject to warranty limitation of the manufacturer.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly. Please see "Service Plan Cancellation" for further details.
No Returns to Walmart Stores
Cellular products purchased on the Walmart.com Connection Center are not accepted for return or exchange at Walmart store locations. Please follow proper return procedures for LetsTalk, Inc. in the Exchanges/Returns section above.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 15 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 15 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in Shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
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